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Communication Crisis- Best Practices to Email Customers

April 6, 2020

As COVID-19 sends the world into shutdown, businesses are facing unprecedented challenges. As a business owner, it’s vital that you have an effective crisis communication plan to keep your customers up-to-date and reassured. Digital communication, especially via email, is essential for maintaining customer relationships and business continuity. But it’s also important that you use digital channels correctly and avoid any faux pas that would put your reputation at risk.

Whether to Send a Communication Crisis Email or Not?

communication crisis best practices to email customers

Your customers are apparently undergoing information overload right now. There’s a lot of noise. Do you actually want to continue to it? With the tremendous volume of COVID-19 emails being sent in current weeks, people have been fast to analyze the sending of inappropriate and non-targeted emails. Times are difficult enough right now. The latest thing you need is to expose your brand’s character.

Whether you send out a crisis communication all depends on your open-ended connection with customers and how your assistance to them has been affected by the crisis. Ask yourself: What important information do my customers need to know about doing business with me at this time? Only reach out if your message is truly important, instructive, and makes value. Don’t send an email for the benefit of it or just because everyone else is doing it.

Steps to Plan Communication Crisis- Best Practices to Email Customers:-

So you’ve decided to go forward with sending a crisis communication to your customers. There are a few things to get your caption throughout first.

You’ll need to define:

  1. The message to deliver.
  2. Who wants to learn it (everybody or just some contact groups?)
  3. How to communicate it (email is great for crisis communication)
  4. The time-sensitivity of the information (how fast does this message need to get out?)
  5. The different private stakeholders who need to be notified/involved (so that everyone’s on the same page about what’s being communicated externally)
  6. From whom the message should be signed off (the company CEO, account manager, the customer care leader, etc.)

It’s pleasant that you’ll need to create various messages and tailor them to various customer groups. Take every moment to segment your contact list, be it based on geography, demographics, or buying behavior. That’ll help guarantee the relevancy of your message.

Why Email is the Most Useful for Communication Crisis?

communication crisis- best practices to email customers

Email is vast for producing targeted, timely communications to a general number of people. It signifies a direct line of communication with your customers and has a remote better chance of being read than a post on social media. It can also work out so cheap, depending on which email service provider you’re using. But, is there a standout understanding why so many brands have chosen to email during the COVID-19 crisis?

An email has the appropriate rule for a crisis status. This is something that social media channels need as they lead to be more comfortable and light-hearted. Another benefit of email is that it can be clearly referenced later.

With that in mind, let’s look at how you should approach crisis communication emails.

6 Types of Information to add in a Crisis Email

communication crises- best practices to email customers

1. How service levels are impacted and what customers should assume

Stick to real facts and information. If you’re accurate and clear about the situation now, it’ll help you achieve expectations in the long run. Tell customers what they need to know: Opening/closing dates, product availability, back in stock dates, shipping delays, etc.

2. Details of any Contingency View

What solutions are you offering to customers in reply to the impacted service levels? How have you changed your business model to the current situation? Maybe you’ve changed your sit-down restaurant into a drive-through takeout, your physical store into e-commerce, or your farm business is now doing door-to-door deliveries of fresh vegetables. Whatever your new way of doing things, share all the certain details of how customers can continue to do business with you.

3. Concrete Answers to most Important Concerns and Questions

What are the usual common queries you’ve been getting so far? Maybe they’ve been about payments, cancellation policies, or shipping delays. Go through the questions you’ve received to pinpoint your customers’ central concerns. Address these right in your email copy and give any answers you can.  Always be proactive. Reach out to customers with information first so they don’t have to come seeking it. This also eases the stress on your customer service email/phone line.

4. How to provide value at this time

If your product or service can genuinely treat people, let them know about it – but be concerned about coming across as overly promotional.

5. If appropriate: The protective steps you take

Only talk about sanitization exercises when these actions have an immediate impression on the customer. Telling people about your inclusive hand-washing might make sense if you’re a food delivery business.

6. Offering a Product/\Service for Free to Help

If you’re freely offering up certain services, adding this information to your crisis email communication can assist increased the word to those who can help.

Digital Marketing, E-commerce Email Marketing, Email Marketing, Email Marketing Tips, InternetMarketing, Mail Marketing, Successful Marketing Campaign

Benefits Of Segmentation In Email Marketing

January 26, 2020
EMAIL SEGMENTATION

EMAIL SEGMENTATION

Segmentation in email marketing is the way by which a business can divide their customers into different groups on the basis of the Geographical, Demographical, Psychological, Behavioral Segmentation. These segment helps to target the right audience at the right time with the right information. It is a way by which you can manage the personalized messages and make emails unique for every person. So that’s a way by which you can make email unique for every customer. segmentation in email marketing.

Segmentation decision one which helps your business to stand in the competitive market.

In other words, Segmentation in email marketing helps you to connect and communicate directly with subscribers. It provides the knowledge that they want about company products and services. best bulk email service

How email marketing is helpful for business? How segmentation help ineffective email marketing?

These questions come in the mind of every marketer when they decide to go through email marketing, and that can be solved by the right segmentation decisions.

When we decide to go with email marketing for our business, Then it is important to choose the right segment.

Read more: Email Marketing Working

Ways Of Email Segmentation

 

SEGMENTATION

SEGMENTATION

segmentation in email marketing | benefits of email marketing segmentation so

#1 Geographical

Geographical segmentation refers to the target of a specific location customer to promote business products and services. Because that is a way by which you can connect faster to the audience for whom you design products and services.  In other words, Selecting the right geographical segment for a business is the first strategy for any business.

#2 Demographical Audience

Target your audience on the basis of age group, income group, family, education, and interest they show in the services of a business. So That helps to communicate with the customers of different age and income groups you are going to target.

#3 Customer Engagement

Use data of your emails to analyze email performance and customer engagement in which area they are more interested, So it helps to connect with the subscriber. That gives a base to know about your customers. but its required the right content.

#4 New Subscribers

Segment according to the new subscriber and leads to engage with them and share all information regarding company services. By sending them welcome emails and popups to stay connected with subscribers. So send them emails with content and offers to grow a relationship with them.

Read more: How Email Marketing Can Boost Startup Companies

Uses Of Segmentation

 

use of segmentation

use of segmentation

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#1 Personalized Message

If you send the same emails to every customer that directly affects your business because customers found no new and different thing in the mail and they ignore those messages. So it is more important to send your message with different content for different segment customers. Personalized messages get more response if compare to other emails. because of segmentation personalized message can be done easily.

#2 Content According To Customer Interest

Most people show interest in those emails which can help them to gain information on a topic they are interested in. So design mail content according to that in which area your customers are interested.

#3  Target Audience According To Response

Target your audience on the basis of their response to emails, that help to make the right segment decision according to their interest areas. That helps your business to make strategies for segment areas.

#4 Segmentation By Geographical

Divide customers on the basis of location. That helps to reach the customer according to their location for business goals. Dividing customers on the basis of geographical areas helps to target the right location.

#5 Increase Open Rate

Use information about the subscriber’s open rate of emails to know about how many subscribers open your emails. So that helps to get information about the interest of customers regarding company services and helps to increase the open rate of emails.

Read more: Transactional Emails
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marketing email service providers.

B2B Marketing, Digital Marketing, E-commerce Email Marketing, Email Hosting, Email Marketing, Email Marketing Software, Marketing Automation, Mass Mailing Services

What Is Bulk E-mail? – An Overview

January 16, 2020

Bulk E-mail

Bulk E-mail is a mail sent to a certain set of people. These mails are used to promote products or brands. The main aim of Bulk E-mail is to promote some brands or to make an interaction with users or clients.

Bulk Email

But why does this is trending in marketing strategies?

Bulk E-mail is an effective way by which a company reaches its customers by email services. It provides them good and specific information related to the brand product and services. Thus today every business wants to reach the target audience by less effort and low budget. Therefore mailcot services provide the best in class services to their clients.

What makes bulk email services more effective?

  • Personalized email

Design your email differently for the different people, so it can affect more than ordinary email personalized email help to connect with every individual customer which leads to improving communication between business and customers.

  • Targeted audience

Every other business wants to reach its target audience. So, bulk email services one of the services which help a business to reach the targeted audience by different services like promotional email and newsletter.

  • Campaign monitoring

Campaign monitoring is a global technology that provides an email marketing platform that is easy to use yet powerful. Monitoring and analyzing market campaign gives us the chance to dig in and see the actual performance. In the event when the level of success is low then we need to figure out the problem at that point we decide to reinvest in improving the campaign on to quit its focus on a new event.

  • Highest ROI

ROI, in other words, Return on investment of an email help to measure the performance of an email how it performs and how it’s able to connect with the customer at what cost and what results its gives to a business by its services.

  • No geographic boundaries

Email services enable a business to go and connect with the people worldwide which leads to generating large sales for the business product and services across the boundaries.

Types of Bulk E-mail:-

  • Promotional E-mails : 

Bulk email services use promotional email to promote the product by providing offers and discounts to customers to build awareness of the brand. Also, this type of email use to attract new customers.

  •  E-mail newsletter :

Email newsletter uses to communicate between business and customers related to the change and update in product and services. In addition, these mails provide time to time information to the customer for a good connection and awareness.

  • Acquisition E-mails :

This type of email is sent to acquire new customers. Thus these mails are used to share special offers to convince the potential customers to make a purchase.

  • Retention E-mails :

This type of mails is sent to existing clients to keep purchasing from your store. Thus these mails help to remind the existing customers.

B2B Marketing, Digital Marketing, E-commerce Email Marketing, Email Campaign, Email Hosting, Email Marketing, Email Marketing Software

Email Marketing Automation

January 11, 2020

How to engage with Email Marketing Automation

Email Marketing Automation as we all know that Email is one of the trendy ways to promote business nowadays.  E-mail Marketing is a trending strategy in the marketing world. E-mails are still the most efficient way for businesses to reach their customers. In other words, you can decide which email you want to send, at what time, and to whom. With the help of Email Marketing, you can promote your business. It is also Cost Effective, Fast, and Flexible way to do marketing as compare to Traditional Marketing.

What is E-mail Marketing Automation?

It is a way to create personalized, timely emails which send to someone when he/she take a specific action. Email marketing automation is a strategy that sees marketers send triggered or timed promotional emails to subscribers on their mailing list.

Email automation is all about making promotional campaigns an automated process. By using email marketing automation you can improve the sale of your business.

E-mail Marketing automation is all about triggers and actions. As a similarly specific event is occurred the related mails are delivered to the user.

These E-mails must be attractive to the user. This type of mail must be creative and also they can engage the user with the product.

Email Marketing Automation

Benefits of E-mail Marketing Automation:

  • It increases brand awareness.
  • Customization Marketing.
  • It helps to promote events.
  • Fast and Flexible way to deliver mails.
  • It reduces costs.
  • We can target a certain set of people.
  • We can monitor our campaign.
  • It helps to keep the customer updated.

For instance Email Automation you just need to be creative while designing your mail, and you can deliver the same quality of experience to your first and last customer.

And with the help of Email Marketing, you can reach the global audience.

In conclusion, Email Marketing Automation is one of the ways to interact with your customer on one to one basis. It will also improve your relationship with the customer.

 

B2B Marketing, Business, Digital Marketing, E-commerce Email Marketing, Email Campaign, Email Marketing, Mail Marketing

What is Automated Email Marketing?

January 9, 2020

Email marketing is not only important for the growth of your business but on the other hand, it is a way to make feel your customers more personalized and connected with your business. 

This makes Email marketing way more necessary from other marketing strategies.

Email marketing is one of the pivotal marketing trends in the era of online marketing.  

But let’s understand that why do you require “Automated email marketing for your business?” and “How does it affect the growth of your sale?”  So let’s take a closer look right away:-

What is Automated Email Marketing?

As the name implies, it is the process of sending emails to your customers automatically when an event or trigger has occurred. 

So let’s see an example which defines you that how does automated email marketing will help you to grow your business:-

“There is a businessman who has an interaction of around 100 people a day. And it maintains the data of their birth dates, anniversary, etc.

And there is also a businessman who has around the same number of interactions as the above businessman has. But it doesn’t keep the data of their birth dates, anniversary and all.

Slowly, the businessman who kept the data sends wishing emails to their customers who have their birthday and anniversary. This makes feel his customers more personalized and increases the chance of purchasing from his shop. But on the other hand, the other businessman lost his opportunity to make an impression on his customers. 

But, can you imagine how does this businessman able to send emails to his customers? 

This all done with the help of automated email marketing. This businessman has set triggered on the dates. Which makes it easier for a businessman to send the emails and increases the chance of purchasing percentage.”

By incorporating automated email marketing into your communication strategy, you know exactly when to send, what to send, and to whom to send. 

Through automated email marketing you can deliver the same great experience to your first email subscriber and the last. This helps you to save your time as you have to do work on the planning of your first email, and further, it will be delivered whenever the trigger occurs. 

Types of Automated Email Marketing:-

  • Event-Based Trigger Emails,
  • Drip Feed Email Content.

Event-Based Trigger Emails:

As the name implies, these emails are sent to your customer when an event has occurred/triggered. The events could be a particular occasion or an operation carried out by a user. The emails are auto-generated and sent to a subscriber list based on events like clicking on a purchase button or special occasions like the subscriber’s birthday.

Drip Feed Email Content:

Drip Marketing: Drip marketing is email marketing strategy composed of emails send at a particular time. The customer will receive timely emails until the campaign ends.

Drip campaigns are automated by email marketing automation. They will timely send emails to the customer. 

Drip campaigns is a good way to achieve the growth of the business. This will help to increase the interaction of user. 

Why Automated Emails are Important?

Following are the key point which defines why we use Automated Email for marketing purpose:

  • It Saves Time.
  • Helps to Increase the Sale.
  • It notifies the user about Transactions.

Following are some Email Marketing Automation tools which provide the facility to do automation of mail:

  • Mailcot,
  • Migomail,
  • Sendinblue,
  • Mailchimp,
  • Mailjet,
  • Drip,
  • Convertkit,
  • Infusionsoft, etc.

Automated Email Marketing

Automation of mail is useful for the growth of the business. As it helps to send the automated mails regarding the business purpose.

B2B Marketing, B2C Marketing, Business, Digital Marketing, E-commerce Email Marketing, Email Campaign, Email Hosting, Email Hosting Services provider In India, Email Marketing, InternetMarketing, Latest Technology, Lead Nurturing

3 Effective Email Tracking Tools (Opens & Clicks of email)

January 8, 2020

Email Tracking

email tracking

It is basically the tracking or monitoring sent, delivered, opens, clicks and bounce of emails to follow up with leads, job applicants, and partners. Email Tracking can be termed as the checking of metrics of your email marketing campaigns to improve their quality, efficiency, and effectiveness.

Working on Email Tracking

 

  • Email trackers are browser extensions from chrome, as it typically employs a tiny pixel image. Tiny pixel image of 1 x 1 attached with email is invisible to you.   email opens and clicks
  • But once you open the email, the image is loaded from a server and then the server records that data for tracking agency. These trackers vary in precision.
  • You can use this tool for recruitment and link building to save time and to know when to follow up with more emails.

Tracking Tools

email tracking tools, email tracking

There are many email tracking tools, three of them those who offer extra features and beyond basics are listed below:-

Snov.io

Snov.io’s unlimited email tracker offers emails open and clicks tracking as well as additional features. Features, for instance, are email scheduling, follow-up reminders, real-time notifications, and reports. It is a free and unlimited chrome extension that integrates seamlessly into Gmail. And it shows the exact number of clicks and opens, and help to enable or disable the monitoring of particular email addresses.

MailTrack 

 MailTrack offers the same features as offered by snov.io but it adds a branding signature to each email sent. So recipients may find out that you keep track of opens and clicks. It offers some additional features too but with the paid plan.  Therefore, you can see the opens information directly in the inbox and you can see if a person opened an email once or twice.  email opens and clicks

OrangeBox 

This service allows you to monitor the way recipients interact with your attachments. The document can be viewed and how far a recipient has progressed in reading it. And, you can see the exact percentage of reading by this so that you can make changes if the recipients are responding to it half-way.

Disadvantages of Email Tracking

  • Images can be blocked by default
  • Blockers installed by users
  • Previews count as an open
  • It doesn’t work for groups

There are advantages and disadvantages of email tracking. Images can be blocked by default so that your pixel images that are invisible will not load. Blockers installed so that trackers are not able to see the email or cannot track your emails. It doesn’t work for groups as if you sent a single texted message to groups you cannot track the exact count of opens for a particular message.

 

email tracking, best email marketing company in india, email tracking tools

 

https://en.wikipedia.org/wiki/Email_tracking

email opens and clicks       email tracking tools      email tracking tools      email tracking tools

B2B Marketing, Digital Marketing, Digital Marketing Experts, E-commerce Email Marketing, Email Campaign, Email Marketing

Kshitij2020 – The Techno Management Fest

January 6, 2020

The Techno Management Fest 2020 IIT kharagpurMailcot.com is one of the sponsor of the great TECHNO MANAGEMENT FEST 2020 i.e., Kshitij 2020 

  • We are No.1 Mass Mailing Service Provider Company in India. Boost your sales and business with MailCot Bulk Email Marketing Services, we provide email newsletters, email drip campaigns, automated welcome emails, email template design, copywriting, transactional emails, email analytics, contact forms for your website, email software setup, email CRM integration, compliance with GDPR and federal CAN-SPAM laws
  • Mailcot Refine your Email Campaign as it is easy-to-read. Email dashboard shows you which emails are most successful based on the number opened. Whether or not the reader clicked on links or shared your email with friends. Over time, these statistics will tell you what does and doesn’t work with your audience.

Services Provided by Mailcot  

  1. Email Marketing
  2. Transactional Email
  3. Marketing Automation
E-commerce Email Marketing, Email Marketing, Email Marketing Tips

9 Tips to increase your E-commerce Sales with E-mail Marketing

August 20, 2019

The best way to reach prospective clients and helps to Increase E-commerce Sales with E-mail Marketing. Today most of the customers engage in online shopping for best deals. And for the promotion of the offers E-commerce website sends E-mails to their prospective customer.

Fact that many of the small businesses are showing interest In E-mail Marketing to reach the potential customer and increase the sales for the business. Let’s just look at the benefits of email marketing provides to e-commerce sites.

Benefits of E-commerce Sales with E-mail Marketing

Here there are some 9 tips which will make you understand how to increase sales in E-commerce using Email Marketing campaign-

1. Increase the Sales of the Website

From Email marketing, you can able to boost your E-commerce sales and income. You will be able to communicate straight with your client through Emails. Therefore, audiences who have shown interest in your product are likely to buy something. Also, according to the geographical location; you will be able to promote the specific product on a specific location.

2. Effective in driving Sales

After doing many types of research I just found out that most of the customers convert through emails. The reason behind the high conversion rate for Email is that many of the customers read them due to which they got to know about offers and benefits the company is offering. Therefore, sending E-mails builds brand awareness and trust of the company.

3. Promotional of Offers

Many of E-commerce websites introduce offers for the promotion for the sales of product and how the customer know about the offer that is the key. Showing Advertising on Television commercial is quite expensive so most of the E-commerce websites do promotion online i.e., through E-mails. An email has a higher rate of conversion as discuss on the above point. So thus we can say that E-mail Marketing is pocket-friendly and also it has a high ROI.

9 Tips to increase your E-commerce Sales with E-mail Marketing

4. Helps to Regain Existing Customer

When the existing customer doesn’t do the shopping for a long time and also their carts abandon so this is where we would able to Increase E-commerce Sales with E-mail Marketing which would be useful. By sending the email to the customer about the deals and offer currently running in the company. By doing this you not only regain the existing customer but also you build trust among your customers by directly connecting with them.

5. Sending Emails to Customer According to his Cart.

When the customers do shopping online and if he finds the product is expensive than he saves that product in his shopping cart for the future offer. So, sending the email according to the customer’s shopping cart about the product having any deals on it then it would gain customer’s trust which would be beneficial for the company. Therefore, Sending the email about the offers on the customer’s shopping cart helps in building trust relationships as he would be aware of the offer being providing on the particular product.

6. Send the Welcome Message

When any of the users sign up with the website than he would be receiving the Welcome email by the company. Welcome Email needs to be attractive so that customers could feel that they are giving greeting by the company. By sending welcome emails to the customer would result in the impact of the business in the near future.

9 Tips to increase your E-commerce Sales with E-mail Marketing

7. Making Prime Members to Existing Customers

Sending the Emails to customers about the membership program to an existing customer as it would help in building brand loyalty. If you give your old customer a better preference than he would special because he thinks that he is being rewarded for being the old customer of the company. And this would build loyalty among the brand.

8. Easy To Share

Even the visitor would able to share the link with their friends regarding the deals and offers. So, Email is the best way to share the link because it is just one click away for the customer to share the link. This would give exposure to brand with the market.

9. Helps to get Notified with Delivery Status

Now Customers would be notified about the delivery status of the product. This gives surety to the customer about the product would be delivered to them on time. And they will not worry that the product is an exchange or they will get the duplicate product. By tracking the product, the customer would be sure that their product is in safe hands and this would build trust again the brand.

Wrap Up

Finally, we could say that we can increase E-commerce sales with E-mail Marketing campaigns to grow business but also help to build a trust relationship with the customer. Therefore, it is cost-effective compared to those of television, radio, and print news Advertisement. Henceforth, it has the highest Return on Investment compared to other means of communication.

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