What is a Virtual Receptionist?
A virtual receptionist is totally cloud-based IVR system which routes all of the users/customer calls to the right branch. It stays available to your clients 24*7 and it also consequently caters to the desires of the customers even after office hours.
A virtual receptionist works on cloud and your business communication completely depends on cloud telephony system. You can manage all your enterprise calls round the clock. Record those call to keep a superior consumer experience and provider. You can connect to callers whenever and every time they make a call. Hence virtual receptionist is the best service nowadays because they provide 24 * 7 Services to the customers.
Benefits of using virtual Receptionist
Welcome Greetings: –
You can use a customized welcome message with a human touch for your clients using Virtual Receptionist. It will give a great experience to your customers.
Never Miss Any Lead: –
You will get real-time notification of all the calls which are missed, through Emails. It makes sure that you never miss any call from your customers.
Multiple Extensions: –
It uses a feature of multiple extensions on a single IVR number based on department wise staff to attend calls. IVR improves your business & customer satisfaction.
Intelligent Call Routing: –
You can create your path to migrate customers according to the departments. You can also let your incoming caller be at ease and follow an accurate path.
Call Recording: –
You get an option to track your all calls for monitor and quality purpose. It may help you to increase efficiency to your business.
You can easily get a complete report of all calls in the web-based control panel for detailed analysis of IVR. And you can also track your statistics & reports in real time.
Telcob – affordable Virtual Office Solutions
Telcob helps Indian businesses to present a professional image to the world. Receptionist in Telcob sees that all your calls are answered promptly by its toll-free team.Its friendly receptionists are experienced professionals who handle every call with the utmost competence according to your specific instructions. Telcob’s toll-free service will help you stay securely connected by personally transferring your calls to your staff or instantly delivering your messages via a toll-free number or SMS.
It’s having other features like Geo reporting, Number choices, Music on hold and Real-time reporting and so on. Hence Telcob is one of the best in providing Virtual Receptionist Service.