Cloud Telephony

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5 Ways Cloud Computing is Changing the Business World

Companies are rapidly incorporating cloud technology (Cloud Computing), the ability to access distributed computer processing and storage capabilities. A 2016 poll showed that 41% of surveyed businesses are planning to expand spending on cloud technologies. Large companies are jumping on this trend even faster than smaller companies. 51% of large and mid-sized companies plan to increase spending on the cloud compared to 35% of smaller companies.

The economics and convenience of cloud computing is the main reason why 64% of surveyed companies said they would use an increased budget for cloud computing services.

There are 5 Ways of Cloud Computing is Changing the Business World:

Improve Operations

Cloud technology enables companies to scale their computing solutions as they grow. The days of forecasting how many servers to buy are long in the past. No one has to hide servers in closets or purchase more space in order to expand. Instead, companies can simply alter their usage with the cloud provider, like Amazon Web Services or Microsoft Azure. The cloud provider allocates more space and charges more money.

However, if a company has a decreasing need for computing resources, the company can also reduce their usage. The cloud technology scales with the computing needs of the business. 

For larger businesses, cloud technology is opening up a whole host of new applications.

Support Customers More Effectively

Not only does the cloud allow companies to create more valuable apps for customers, it enables better customer support. The days of a single person manning a telephone from nine to five are gone. Customers want answers and the ability to purchase products at all times of the day. The cloud makes this possible. Employees across the world can access the same information and services to support customers at any time of the day.

The cloud provides a flexible system that connects customers and employees via the mobile device, laptop or desktop computer. 

The cloud also makes it easier to share information with customers. The high-quality, high-bandwidth information that customers crave, such as how-to videos, is now a service that smaller companies can provide. 

Enable a Flexible Workplace

Employees also benefit from companies adopting the cloud. When all their work information is stored in the cloud, they are able to work from home. The number of telecommuting workers climbed from 9% in 1995 to 37% in 2015, according to a Gallup poll. Since many companies began adopting cloud technologies in the early 2010’s, it’s likely that the cloud has enabled this transformation.

The average worker now telecommutes 2 days per month. Thanks to cloud computing, she can use her favorite home devices and office supplies to connect and get work done. The cloud essentially enables the entire office to be present in any employee’s home.

Save on Infrastructure Costs

With employees connecting from home using their own devices, companies can benefit from a decrease in infrastructure cost. Fewer desks need to purchased if employees can rotate between the office and home. Many startups, including Zapier, are experimenting with an entirely remote workforce. Their business model doesn’t require maintaining an office building, which can save a lot of money. It also makes sense for startups like Zapier to adopt cloud technology because it lowers the costs of starting a business.

The infrastructure cost of servers and computers is spread across everyone connecting through a cloud service like Azure or AWS. 

Startups and entrepreneurs can also take advantage of cloud-based services, which often integrate seamlessly via APIs. A company can integrate accounting software with customer relationship management (CRM) software easily. In fact, many software as a service (SaaS) companies highlight these integrations as a benefit.

Store Data Safely

As companies, large and small, begin to adopt these cloud-based services, security becomes paramount. However, cloud services are starting to improve their safety record. Hence a RightScale survey found that security is no longer the top concern of companies adopting cloud services. Cloud service companies have had to up their game to accommodate big players like Toyota. 

Cloud Telephony, Virtual Receptionist

Is Virtual Receptionist Better than Traditional Call Centers

Virtual receptionists are contract workers and they perform many of the same tasks as traditional receptionists handle. They can take messages, handle phone calls, make follow up phone calls, manage your schedule and more. This includes every time that they reach out to your business on callThe last thing you want, in this case, is for them to be on hold endlessly or not be able to reach the right team member who can offer them a timely solution.

With a virtual receptionist, you can cut the percentage of calls ending up as hang-ups on your answering machine to nearly none.Hence  As long as you use your VR properly, you don’t have to miss out on any opportunities any longer. A live person answering the phone will provide far better customer service than just a machine that most customers will hang up on anyway.

For virtual receptionist, we have to look at some important things:


Your customer does not have to know that you are working out of your basement. Your IVR should be customizable and made to sound professional so you can project yourself as an “established brand”. An automated welcome greeting that connects your customers to the right department would be ideal.

Basic customer service

Of all the virtual receptionist features, this one may be the most important to your callers – the ability to provide basic customer service over the phone. If someone calls inquiring about your business hours, what your company does, or location details, a virtual receptionist should be able to answer those questions with ease and keep the caller moving through the sales funnel.

Call tracking

A live receptionist should be able to track all incoming calls, outgoing calls, missed calls, calls made to each department and more. It will help you know your customers better and offer them a better experience in terms of what they’re looking to achieve from the call.

Customer service improvement

Since all the calls are tracked and monitored, the customer can be assured of exceptional service every single time. The dashboard has details of the conversation with a particular customer, so an agent knows to pick up the conversation exactly from where they left.


Get all relevant call reports, live analytics and campaign reports on a unified dashboard. Understand how customers are interacting with your business and make better business decisions.

Virtual Receptionist is Better than Traditional Call Centers :

Never Missed Any Calls

Virtual receptionist software keeps track of all the calls, it connects the customer to the right department instantly. In case a call is missed, it records the same with the customer input. This enables you to call the customer back as soon as possible with a solution.


Most of the virtual receptionist software offers a pay-as-you-go model. This makes them fit for fast scaling businesses and a more feasible alternative to setting up the traditional call center.

CRM integration

A virtual receptionist software can be integrated with most CRMs. This helps keep a record of all the customer data, the past and ongoing conversations made via SMS, calls or emails; which further lets you predict the changing needs of the customer and address them to build loyalty.

A single number for the entire business

A virtual receptionist doesn’t need you to get multiple phone numbers. Using one number, you can set up an IVR that directs the customer to different departments. It’s easy for the customer to remember and definitely easier for you to manage.

Hence Virtual Receptionist is Better than Traditional Call Centers


Cloud Telephony, Virtual Receptionist

5 Ways by which Cloud Telephony can improve your Business

Cloud telephony plays an important role in building business needs and demands emerging business trends for business and startups. When you have a business that easily connects to all your customers. And users that are using your product. It becomes easy for you to connect to the world. Hence cloud telephony is emerging as a major enabler of new business trends for both established businesses and start-ups.

5 Ways by which Cloud Telephony can improve your Business

Give detailed call analytics

When you are dealing your customers on a call, it sometimes happens. That you may often forget some useful information said on a phone call. Using cloud telephony, it provides useful and accurate information on every call and SMS sent or received. This data being provided is very accurate to which company can make out issues. Like call volumes, the time taken while in the call, the number of missed call etc.  

Easy Customer Support

Customers are an integral part of every business, but fielding customer calls can be overwhelming. They come from multiple locations, they need your executives solving different issues, they run over-time, missed calls are beeping forever and, worst of all, they need your executives glued to their seats. Hence Cloud telephony makes call management infinitely easy with the ability to receive multiple calls in parallel, record calls to analyze issues, track time and route calls.

Customized call flow

Cloud telephony makes it easy for you to greet your customers in a friendly way. Which makes it easy to be available to your customers according to the seasons, special time, and any special days. The fancy voice behind the call makes it even more appealing to your customers which add an advantage to your brand. Even the calls that are assured privacy that the customers and executives can talk to each other without knowing each other’s numbers.

 Helps In Expansion Plans

Every business wants to scale up, but this does not happen without happy customers. Switching to cloud telephony systems makes it lighter and faster to care for your customers. With rich features that come for a fraction of a cost of the traditional system, scaling up suddenly looks less daunting. The biggest advantage that comes with cloud telephony is that scaling does not have to include costs on additional infrastructure or manually adding systems. Cloud telephony allows the addition/deletion/modification of users. Through a few mouse clicks and allows the freedom to make more calls and reach more people. Of course, the cost is only reflective of the usage.

Supports Remote Working

Cloud telephony inherently supports today’s remote and flexible work culture. And allows employees to take calls from their own mobile devices. Many businesses today operate from multiple locations and cloud telephony makes it easy to allow employees to work. Wherever they are Customer support, previously seen as a function tethered to a desk and a telephone. Can now happen from anywhere, without compromising on the quality of their work.

Cloud Telephony

Different ways how Cloud Telephony can Impact on your Business

Cloud Telephony delivers automated telephone applications to any phone, any place, anytime. Cloud Telephony is perfect for businesses that want innovative phone solutions, or simply need to eliminate the costs, responsibilities, and risks of ownership of traditional premise­based phone systems. 

Small and Medium size enterprises are where the next revolution is waiting to happen, where, the decision to adopt a certain technological product or service, could make all the difference between beating the competition or lagging behind. So they need to leverage all possible technology and tools to get ahead and stay on top of the game. Cloud Telephony is one such tool that will give them an edge in the customer connect.

Some ways by which Cloud Telephony can Impact on our Business

Provide better customer service

 News of bad customer service reaches more than twice as many ears as praise for a good service experience. Hence Here are some ways that cloud telephony helps you ensure a more positive customer service experience.

  1. Implement a toll-free number from your cloud telephony provider and more customers will be willing to call in.
  2. If you have a CRM (Customer Relationship Management) system, you can easily integrate it with your cloud telephony system. Having all your customer details and call history in one place, allows you to tailor your conversation to suit a caller’s needs.
  3. Implement call recording and improve your customer interactions, by listening to the mp3 files later.
  4. Provide important updates via voice recorded messages or SMSes, to keep customers informed when required.

Lower costs

Cloud-based services can help you save money on many fronts, including server maintenance, power and cooling costs, and software licensing and upgrade expenses. Just under half, 49 percent of SMBs use Cloud computing to lower costs, according to the Microsoft survey. Rather than spending money to maintain hardware that often goes unused, subscribing to software. And services for a low monthly fee can help small businesses stretch their budgets further. Along with the ability to scale up to meet increased demand, the Cloud also allows you to scale down during slower periods (e.g., remove users or use less storage space), saving your business money.

No hardware on-site

When your communications are in the Cloud, they are hosted in Data Center so you have no servers on site taking up valuable space.You can reduce the amount of hardware further by opting for a softphone and removing desk phones.

Secure Collaboration

Like most software, business software goes through upgrade cycles for security patches, new features, and the occasional bug fix. Cloud computing places the responsibility of upgrades on the cloud software vendor, which can help make technical support more efficient. The task of training and supporting a full IT department dedicated to network infrastructure, security patches, operating system upgrades and crewing user help desks is fast becoming a thing of the past.

Collaboration is a big part of many businesses, and cloud computing can offer fast, easy and dependable collaboration for team members anywhere in the world. Files on the cloud can be accessed at any time. By any member of the team for review, updates or feedback. Hence a remote worker can add a scene to a multimedia file or webisode, save it on the cloud and a team of designers can all have immediate access to it.

Improved collaboration

Cloud-based programs can be used at any time on almost any device with an Internet connection. A benefit that leads to greater collaboration, particularly for businesses with remote employees. A growing percentage of small- and medium-sized businesses (SMBs) consider the ability to be productive remotely. As critical to their operations: 66 percent said they need to allow employees to work anywhere at any time. According to a 2010 survey by Microsoft.

Hence using Cloud-based software, teams in different locations can collaborate on documents without needing to e-mail attachments. And share calendars and task lists from wherever they are. Participants just sign up for the service and access the program over the Internet, without downloading or installing program software.

Hence these are Some ways by which Cloud Telephony can Impact on our Business.


Cloud Telephony, Virtual Receptionist

Top 5 Business Benefits of Cloud Telephony

Cloud Telephony improves communication and collaboration by giving you more options than standard phone systems. From interactive voice response (IVR) customization and call recording to conference calling and automated call distribution, it provides you the tools you need to make working practices more efficient.

Some Business benefits of Cloud Telephony: 

Cost Efficiencies

As cloud-based solutions are subscription primarily based, organizations only pay a nice, smooth to control monthly fee for the range of users that they need, supporting them with spreading fees. What’s greater, cloud telephony answers also require appreciably less upfront capital expenditure on server hardware and (virtual personal network) VPN infrastructures, greatly decreasing a purchase selections impact on the commercial enterprise cash flow.

In addition to this, as cloud telephony helps corporations in significantly reducing the complexity of their IT environments, extra ongoing fee savings may be realized by way of minimizing your IT branch’s time spent managing your phone device and freeing up your IT resources to awareness on other business priorities.


A cloud phone system can grow or shrink as business conditions warrant. Whether your colleagues are located in a single building or scattered across the country, hosted VoIP makes it possible for everyone in your organization to operate on a single communication system. You can have one business number with multiple extensions and departments – all configurable from a computer or mobile device.


As a result of this cloud telephony puts you in complete control of your phone system and is provided with an extensive range of call handling and management features, all operated through an easy-to-use web interface. You can record inbound or outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details.

Greater Scalability

Businesses are particularly attracted to cloud solutions thanks to the scalability that they offer. Cloud telephony solutions are no different, providing companies with the ability to grow their system in-line with business growth.  What’s more, all your system users do not need to be in the same office as cloud-based solutions help break down geographical barriers. Which offers additional business success benefits, i.e. increasing geographical reach and presence.

Reliability and Security

Unexpected events such as snow, floods or strikes won’t disrupt your business. Because cloud telephony sits in the “cloud”, the service provides business continuity features. That allows your organization to carry on making and taking calls with the confidence that your business is using. The most reliable telephone system available.

Cloud Telephony, Mobile Marketing, Virtual Receptionist

Benefits Of Cloud Telephony For Business

In this digital era, Cloud seems to be all the rage these days and understandably so. There is no doubt that cloud-based solution delivers numerous benefits to businesses of all sizes. Cloud Telephony offers a wide range of benefits that could meet the growing demands and needs of businesses. 

Cloud telephony helps you receive and make phone calls and SMS from anywhere, at any place and at any-time without any wires or upfront set up costs on equipment. 

Let’s take a Look at Cloud Telephony Benefits For Business


Unlike an on-premise VoIP phone system solution, cloud telephony does not require any additional onsite hardware or virtualization infrastructure. By eliminating these infrastructure requirements, telephony systems are simplified, freeing up IT administrators to focus on other task or projects.

Furthermore, not needing any hardware also greatly simplifies your phone system’s initial setup and deployment.

In fact, by choosing a top of the range cloud-based telephony solution such as Moby-Dick which offers businesses a fully integrated softphone, companies can even do away with their desktop phones and get their team communicating immediately.

Reduced Cost

As cloud-based solutions are subscription based, companies only pay a nice, easy to manage monthly fee for the number of users that they need, supporting them with spreading costs. Cloud Telephony helps you reduce the costs without reducing quality. It eliminates the costs of expensive ISDN/PSTN, mobile, and landline calls by providing free calls.

Thereby you can also remove the maintenance costs, SIP Trunks, IT overheads and so on. Hence You can manage your communication at a fixed monthly cost, that too within your budget. Cloud Telephony is the solution for all communication systems in a business that can bring you great ROI.

Greater Scalability

Cloud telephony solutions are no different, providing companies with the ability to grow their system in-line with business growth. Adding new users and new extensions could not be simpler and new devices can be provisioned with a matter of minutes. If your businesses have moved on to Cloud Telephony, you do not have to invest today for tomorrow. Modern systems are efficiently scalable to meet any future growth in an organization. You can add new and new users, ring groups and auto attendants to the system.


However, by switching to a cloud solution, all your telephony services will still be accessible to remote employees, branch offices and even your office based team will be able to continue working from home while your central office is out of commission. 

An often overlooked business benefit of cloud telephony is that such solutions provide businesses with an additional layer of redundancy. Such as power cuts and strikes or worse a natural disaster such as a storm or fire. Hence Cloud Telephony services are redundant and because of that it is beneficial for business.

Continuously updated

Hosting your communication in the cloud never leaves your service outdated. With a quality hosted solution, every new innovation in technology will be updated on your respective communication system. You can face the digital world more confidently by moving your communication system to the cloud.

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