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Best Toll-free Number Provider

Best Toll Free Number Providers

Toll free number : Evaluating the Area Code Choices

June 17, 2018

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There is no disputing the considerable benefit a toll free number can offer your small business. Even if it is an illusion, you can communicate the image of being a larger and more national company while encouraging your clients to contact you without hesitation.

As if these weren’t reasons enough, the ability for you to forward these calls to your existing devices means you can be in touch without necessarily needing a dedicated receptionist.

Toll free number

Best Toll Free Number Providers India

With the question of whether your business should get a toll free number is so easily answered, the next consideration is more difficult: which area code do you choose?

There is no doubt that the 1-800 area code is the most recognized, but what about the others? 1-888, 1877, 1-866 and 1-855 all offer the same features and advantages for your business but what kind of marketing message are they sending? 1-800 numbers suggest you established and rooted, but at what cost? Because these numbers have around for over 50 years. They are more difficult to get and have all used and re-used by numerous organizations. This overlap may mean unwanted calls or unwelcome associations.

Best Toll Free Number Providers India

With all of those things said, perhaps your company is progressive. And cutting edge and may benefit from appearing ‘new on the scene’ and fresh? This may mean that a new toll free area code. Such as 1-855 can be part of your overall brand as you establish yourself.

There are other considerations too many organizations choose toll free number for use with their toll free identities. This 1-855-our-name approach may offer that easy to remember advantage that trumps a less familiar area code.

As with many branding and marketing choices, your mileage may vary. Before you decide, identify the types of people who are most likely. To take advantage of your toll free number and proceed from there.

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Toll free number : Industries that must have a toll free

May 10, 2018

Toll free number isn’t really “vanity” at all! They’re a proven memory aid for customers both existing and potential and can really add value to your business. Some 90% of Americans use toll free number, with 58% preferring to use toll free number over a local number or a numeric toll free number. Services such as taxis, food delivery, handymen, hotels, and restaurants. You name it, you can dial it! And it’s not hard to see why: people often use these spontaneously, and may not have the number handy. A toll free number is much easier to recall and use when you need it. Choosing the right wording is important, and once you have your vanity number, you should really ramp up the promotion of it literally trade on it.

You don’t have to be a great marketing specialist to understand the advantages of toll free number. They’re easy to remember, make your business stand out, boost your reputation and help you earn some extra points in the customer service race. Yep, that’s about it. And if your phone is a prime means of communication with your clients, that’s surely a big “IT.”

Here is the list of industries where having a toll free number can greatly increase the call-in response rate, whether it’s a static visual ad, TV or radio commercial people have seen it or heard it from:

Taxi

Toll free number is extremely popular among taxi companies. The reason is people don’t usually prepare for taking a cab. They don’t research for taxi numbers when they’re leaving for a party, but when the party’s over they’re usually asking around for it. That’s why the easiest number to remember always wins here.

Delivery services

My neighborhood is full of printed ads from every local delivery service. I see them on the street; I get tons of them in my mail. Guess what, they don’t even make it to my apartment, because they are regarded as trash as soon as I lay my eyes on them.

Hotels and restaurants

It’s probably a good thing to go with the name of your restaurant when choosing a toll free number. Your visitors had dinner at your place and they loved it. Make it easy for them to remember your phone number so they can order a delivery or book a table for another Saturday dinner.

Travel agencies

I guess I don’t even need to remind you about that 1-800-BEACHES commercial. The number just sticks the very first time you see it.

Accountants

Thousands of people need get their taxes filed every month, as well as there is a lot of competition on the market from one-person offices to big companies. A good vanity number is a great way not to get lost and stand out.

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Toll Free Number : Every Business Must Absolutely Positively Have

May 8, 2018

Toll Free Number

Given the prevalence of smartphones and electronic address books in today’s world, it should come as no surprise that people have more difficulty actually storing numbers in their brain than ever in the past. For businesses, this can become problematic. Creating a phone number that is not only easy to remember but also speaks to the type of business you own is the best way to solve this problem, which is where toll free number comes into play.

Toll free number is available in a variety of different formats, with “800 numbers” being the most common. So If you owned a high-end restaurant and wanted to ensure that your number wasn’t to be forgotten.

Benefits of Having a Vanity Toll Free Number

There is a lot of reasons why businesses can benefit from having a toll free number:

  • According to California’s Mountain Marketing Group, the recall rate of a printed vanity number is 9 times higher than a traditional number when presented in an advertisement.
  • 58% of magazine ads that feature phone numbers utilize toll free number – they simply stand out in ways that regular phone numbers do not.
  • Customers recognize “800” numbers as being free of charge (98% in all), which no doubt has a positive impact on whether or not they’re going to make a call.
  • Perhaps most important is the fact that toll free number can help you to brand your business.
  • They promote client/customer retention and make it easier to forge an association with the products and services you sell. 800 numbers not only help to improve customer experience and satisfaction. But can actually add quite a bit of life to your marketing campaigns.
  • The same can be said for businesses that work with local customers. As more than half of Americans prefer to call a vanity number than dialing a local business’s digits.

Choosing a Service

There are many services out there that provide customers and clients with toll free number. Some offer additional features in their packages, including hold music, real-time call control, and integration. On occasion, you might run into companies that require specific hardware in order for their services to work. So there are plenty of “hardware-free” options out there, which tend to be less of a hassle. Make a list of the features that you think your business needs in order. To reach your goals, and set out to find a service that includes all of them.

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Toll free number : 3 things you need to know about toll free

May 5, 2018

As the demand for toll free number has grown, the combinations available with the 800 prefix have dwindled. To keep pace, several new prefixes were added to the mix. Now, numbers with 888, 877, 866, 855 are also toll free.  Even with these, many of the desirable 7-digit combinations for vanity numbers using these prefixes taken.

Toll Free Number Brokers

Vanity combinations are so popular, there are companies that keep tabs on the numbers and snatch them if they become available. Conceptually, this is the similar behavior to those that wait for certain website domains to open up or those that squat on a desirable URL and then resell for exorbitant fees.

Toll free number brokers buy and sell numbers. You can purchase available vanity numbers from the broker but then must find a service provider to host the number within a certain period of time. The number is then ported to the new service.

Abused Toll Free Number

From a business perspective, if you decide to extend branding through a vanity line for your organization, it is important to make plans to keep the number reserved and/or activated. One of the downsides of vanity toll free number (as well as web domains) is that numerous popular combinations not owned by the businesses that you expect to hold them.

Many vanity toll free number has snatched up by unrelated companies capitalizing on another brand’s popularity. These “rogue” numbers can be very harmful to your company’s reputation.  Beware! Have a plan in place to avoid this type of problem before you purchase a vanity number.

Customer Confusion

With the limited 800 toll free number availability, your organization may decide to use one of the other prefixes to extend your company’s branding through a vanity number. Use caution. Customers can become confused and dial 800 instead of 855 or 888. They may remember the vanity portion, but not the prefix, thus reaching another business unintentionally.

Make sure to investigate the other prefixes with your vanity combination. To find out who the customer will reach if the number misdialed. Consider and plan for the consequences of a misdialed number. Weigh the drawbacks and benefits associated with each vanity toll free number option. Remember, the end result may be more detrimental to your business’ reputation than just a lost opportunity!

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Toll Free Number Aren’t Really Universal

May 3, 2018

Universal Toll Free Number

Universal toll free number, also known as Universal International Freephone Numbers (UIFN), 800 numbers issued by the International Telecommunication Union (ITU). The purpose of these numbers is to provide a consistent toll free number that doesn’t change from country to country and is composed of an 800 prefix and an eight-digit number.

Universal phone numbers (Toll free number) give you unprecedented flexibility to mitigate risk as you test new markets. Simply advertise your business with a local telephone number in one (or more) of the 75 countries we reach. You can forward that number to any branch office, call center, landline, mobile phone, VoIP phone, PBX phone or combination of phones you choose. Then, track your success in real-time with your online dashboard. 

Universal Numbers Have Heavy Restrictions and Limitations

Although universal numbers are currently available in 65 countries, there are a wide variety of restrictions and limitations in using them for marketing, sales and customer care activities:

  • Not Recognizable – Because of the fixed 800 prefix and number of digits customers may view the universal toll free number as a mistake when they see it displayed and not recognizable in a specific locale. Also, some countries may not use 800 prefixes for their toll free number services.
  • Not Accessible from All Phones – Common restrictions of universal numbers can differ from country to country.  Restrictions on universal numbers may include not being able to call them from mobile devices, hotels, or coin phones.
  • Not Available on All Networks – Not all carriers carry universal numbers and there may be restrictions on dialing from PBX.

Fortunately, there are other options. By purchasing dedicated local and toll free number in the countries. Where your customers live, you can provide those customers with a number format. That is familiar and that they can dial from any phone.  You can then forward calls from all of the different international phone numbers. To your central call center or to any phone you want, anywhere in the world.

 

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Toll free number things which we don’t know

May 1, 2018

The tired trope that toll free number is a thing of the past could not be further from the truth. Cell phones and unlimited long distance calling plans have been around for almost a decade now. And the toll free number is more popular than ever. Why? It’s because they have more functional capabilities than local phone numbers. Unlike local phone numbers, which are subject to entirely different regulations. They can be used to collect data, geo-route calls, and track ROI.

Here are three things you probably did not know your toll free number can do:

Customer Caller ID

Toll free number is free for the caller. That means the business who uses the phone number foots the bill. Since 1996, when the telecommunications act that regulates toll free passed. The rules have established that the company paying the bill has a right to the caller ID information of those who dialed the phone number. Businesses who use toll free number have a right to see the caller ID information for their phone number, but not all carriers give out this information up front. Sometimes, it takes some digging around with your corporate representative to get the information sent to you.

Having caller ID information is useful to businesses in the age of information, and can help advertisers track and monitor the effectiveness of their campaigns. It can also help customer service centers track and monitor calls for quality purposes, and to track where a majority of callers are located.

Geo-Routing of Toll free number

The toll free number can encode complicated routing instructions to geo-locate callers and route their calls to different locations. This is a handy tool for companies with numerous sites. For example, if a company has three different locations in three different zip codes, a toll free number can be programmed so that callers from each zip code will ring to the locations nearest to them. This means that large companies with many locations nationwide only need one phone number, which will send phone calls the appropriate place based on the caller’s location.

Geo-routing is also useful for franchisees who do national advertising campaigns on behalf of their franchisees. Franchises can use a single phone number on all their radio and television ads. And set up their toll free number to route calls to franchisees directly based on the caller’s origination information.

Marketing Analytics and Tracking

The ability to route calls made to a toll free number to multiple locations can also track marketing response rates. Companies can set up a multitude of destination phone numbers, called ring-to numbers, for call tracking purposes. A single vanity toll free number can display prominently on advertisements across the country. But calls from each market can track with a separate ring-to number to gauge the effectiveness of the ads. This is how large companies such as DirecTV (1-800-DIRECTV), T-Mobile (1-800-TMOBILE), and 1800 Contacts (1-800-CONTACTS) track their ROI on national TV commercials.

A company does not need a national ad campaign to make use of this feature. Toll free routing can get as granular as routing by zip code. In this way, a company in a market with multiple zip codes can track. And gauge the effectiveness of their ads in specific areas. This can do with many kinds of ad campaigns, such as billboards, direct mail, and radio (toll free number).

The Takeaway

For companies who want more than just a phone number. Toll free number offers an array of tools to improve and track advertising response rates. They can be used to strengthen a brand, promote a product ubiquitously across marketing channels, all while making use of detailed, customized reporting to track marketing response rates and ROI. It’s a business tool that has proven time and again to be one of the most effective and useful in marketing, even today.

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Toll free number Text enabling for improving customer care service

April 30, 2018

The text-enabled toll free number and landline numbers in the US and Canada and other countries, enterprises and their Customer Communications service providers will want to think about how they can leverage these new types of message originators.

Starting with the consumer, it is important to remember that a good customer experience considers context and convenience, and SMS (texting) provides a great opportunity to engage with your mobile audience (toll free number). This means considering use cases where your customer prefers to initiate the interaction on his/her preferred channel and time as well as control when they self-serve versus talk with a live agent.

Toll Free Number and IVRs

American and Canadian consumers have been educated by businesses to call these phone numbers when they need help and are familiar with using Interactive Voice Response (IVR) services. By text enabling customer service phone numbers, customers will have the option to text rather than wait for a voice call. Gartner says that “by 2020, customers will manage 85% of their relationship with Enterprises without interacting with a human.” One of the reasons visual IVRs have been embraced by mobile phone customers is because they offer a more convenient self-service solution compared with voice-based IVRs.

It is simply faster to navigate and get the information you want using visual IVRs. These same principles can apply to offering text messaging on the customer service toll free number. Additionally, some mobile engagements will still blend multiple communication channels. Where a customer may start by texting and then escalate to the voice channel to speak with a live agent using the same toll free number. Alternatively, many use cases start with an outbound notification to customers.

One really popular example is using SMS-based two-factor authentication. These messages can send via your Contact Center’s text enabled toll free number or landline phone numbers. To reach Mobile Virtual Number Operators (MVNOs). Using this messaging originator also makes it easier for customers to contact a business if they are still having trouble signing in after they received their one-time password via text message.

You can also offer your customers the ability to request a password reset. From a website from a computer’s browser (toll free number). Rather than sending an email with the password reset info. You could send a text message from the customer support phone number. With a call-to-action of “text or call us back at this number if you need further assistance.”

Provide Better Engagement

Many businesses still offer TTY and TTD toll free number for their hearing-impaired customers. These companies should consider offering a better customer service solution. By text enabling these phone numbers, which is a much-preferred communication channel compared to voice.

Even if you think this group is only a small portion of your customer base. Remember that this capability brings value to aging Baby Boomers (current customers). And engagement to Millennials (new customers) on their preferred communication channel (toll free number).

A 2014 Harris Interactive Poll finds that 64% of consumers prefer using texting over voice for customer service. And 77% of 18-34 year old consumers have a positive perception of a company that offers texting capabilities. Lastly, texting toll free number or landline numbers is still in its early stage of adoption. Where some businesses will be text enabling these phone numbers faster than other companies.

This will create confusion and pain on the part of US and Canadian and other consumers. As they attempt to text some business’ phone numbers and it works while texting other business’ phone numbers won’t work. This is not a good customer experience (toll free number).   

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Toll free number cost reduce

April 30, 2018

Toll Free Number is a 12 Digit Virtual Number. That exploited to receive a flood of incoming calls for the businesses. Generally, the incoming calls that hit the Toll Free Number charges not incurred by customers but borne by the companies who opt the Toll Free Service. This is the reason; the flow of incoming calls on the Toll free number is very high. As it provides a free and convenient way for the customers to contact businesses.

The Communication solution that does not demand call charges for the customers is a good start for the businesses to create a standpoint in terms of acquiring the customer database which in turn helps to create a Brand Image.Although Toll Free number benefit customers to eliminate the call charges to reach companies. But the organizations are sweeping off with huge charges. It is facilitating unique features in the Toll Free number mechanism incorporating peculiar changes. Ultimately, benefiting customers with zero call charges and also, companies by reducing the burden of call tariffs.

To reduce and to execute the low tariffs for the organization, We unfold Toll Free number service in the following ways:

  • Toll Free Forwarding
  • Toll Free Missed Call

The Toll Free Forwarding:

Toll Free number is an Incoming Call Forwarding Solution. Which is configured with IVR, Call routing, Call Forwarding to the agent or department. Like sales, support, service team etc., of the organization or to any predetermined telephonic number of any format to any device.  The idea of Toll Free forwarding developed for the organization in maintaining business by allowing customers to call them for free. We facilitate Organizations to opt Toll Free service flexibly on Cloud or On-Premise. Toll Free number service is very much feasible for the organizations with easy integrations. To any third party CRM’s to avail the unique features.

Toll Free Missed Call:

Toll Free number service is an Incoming Call Forwarding Solution though; has brought the innovation of this service into the market. To reduce the burden of call charges for the companies as well. Toll Free uniqueness is that as soon as the call lands on Toll Free number. An innovative short announcement played immediately after the call connected for 5 sec or more. As per company’s demand, saying “Thank you for calling, our executive will get back to you shortly”.  And then the call gets disconnected and reflected on the dashboard. With this, the call cost that is, in waiting or on hold charges is convincible. An automatic call gets initiated from an agent to the recorded numbers for further conversation. Acknowledgment can also send to callers via SMS or Voice.Thus, decreases the Companies pressure and unnecessary activities.

This innovative Toll Free number service of gears up reducing call charges for companies. And at the same time adhere the customer friendly service aspect of Toll Free. Not only the Toll Free Number, this announcement service can avail on Mobile and Landline formatted. Virtual Numbers too as company’s better reach-ability is what drives better engagement rates which in turn uphold closures comprehending ROI.

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Toll free number uses

April 29, 2018

Some fun and clever ways to use toll free number – from using them to vote for reality TV stars to a movie star (I’m looking at you, Bill Murray) to providing a little extra to fans of TV and movies. This week, I’ve come up with even MORE uses of toll free number.

Government Helplines

Most government services now utilize toll free numbers hotlines for providing assistance and information. From the DMV services to the Social Security Administration to your local elected official, you can get in touch with who you need by calling a toll free number. Hence you can even call the IRS for help on your taxes using a toll free number.

Emergency Hotlines

Non-profit organizations and emergency hotlines both utilize toll free number to issue assistance to the public. Many non-profit organizations use toll free number helplines to assist in collecting donations and pledges via the phone. They also use their toll free numbers to help people find aid during emergency situations. It’s especially helpful to non-profits when they have an easy-to-remember vanity toll free numbers (which most do). The Salvation Army, Red Cross, AMVETS, and Goodwill Industries all use a memorable toll free number.

Vanity Toll Free Number

In last week’s post, we included some of the most memorable vanity 800 numbers we’d heard of. Well, you can still be unforgettable, and have a great vanity number – without the 800. Hence here are some more easy-to-remember vanity toll free numbers:

  • 866-DODGERS (LA Dodgers tickets)
  • 866-EXPERTS (Heating & AC repair)
  • 877-CASH-NOW (JG Wentworth)
  • 877-OBEDIENCE (Dog Training)
  • 877-SPIRITS (Liquor delivery)
  • 888-AMC-4FUN (AMC Movie Theaters)
  • 888-BEST-BUY (Best Buy)
  • 888-IBM-HELP (IBM technical support)
  • 888-LETTUCE (Restaurant Hub)
  • 888-MY-GLOBE (The Boston Globe)

Promoting Your Business

It may be a little biased, but this my personal favorite use of a toll free number. Any business or company that ships or serves customers outside of their local geographic region should have a toll free numbers set up for customer contact. Toll free numbers offer your potential and returning customers with a free and convenient way to contact your business and they have been demonstrated to increase sales.

Having a toll free numbers not only communicates to potential customers that you accept orders/do business outside of your local geographic area, but it signifies that you are an established company with the wherewithal to have a phone number, professional greeting, and extensions to answer and route your callers. Hence Businesses of all sizes, franchises, corporations, shipping businesses, consultants, and solo-preneurs are all among those likely to need a toll free number.

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Toll free number for Startup Business

April 28, 2018

Most of start-up business units fail due to lack of a proper planning. The smart business units that survive the market competition have a well-planned strategy in place. Toll free number is an invaluable business asset. Their benefits go beyond the building of brand recognition and improving sales. Given here are the top five reason why your business needs a toll free number.

Help in Customer Retention

When your business is toll free number, people can reach you any day and any time. Moreover, when they are able to call you free of cost from any part of the nation. So, making the process of customers reaching to you easy means, their satisfaction level tends to go up as they can satisfy all their quests.

In Case of Relocation, You Need Not Change Your Old Number

Portability is another greatest advantage of toll free number. If you want to relocate your business and want to retain your old toll free number. You can! Once you are subscribed to a toll free number, you own it and in case you want to change the service providers you will have that old number.

Easy to Memorize

The best thing about toll free number is that they are easy to memorize. This is so because they are easy to remember. The first four numbers are 1800 which denotes your country code. The next three numbers also remain common and provided by the operators. Only the last four numbers vary. So, these easy to remember numbers make people call you more and hence generate sales. Moreover, vanity numbers (1800-Your Company’s Name.) build your brand effectively and prove to be a cost-effective advertising.

Enhances Your Brand Image ( Especially if you are a startup)

Even if you are working from your basement with no infrastructure your virtual customers can think highly of you if you own a toll free number. A professional IVR (Dial 1 for sales, dial 2 for support) makes callers think high about your business which in turn builds your credibility. They tend to think that you are a big business with multiple departments.

An Effective Marketing Tool

Toll free number help you manage and organize your calls. You may have a website or maybe advertising on billboards or print advertisements, how do you think you would track the customers calling you? With the help of toll free number, you can track the details of customers calling you, analyze the volume of calls and what time people call you the most.

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