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cloud based IVR solution

Cloud Telephony, Virtual Receptionist

Top 5 Business Benefits of Cloud Telephony

Cloud Telephony improves communication and collaboration by giving you more options than standard phone systems. From interactive voice response (IVR) customization and call recording to conference calling and automated call distribution, it provides you the tools you need to make working practices more efficient.

Some Business benefits of Cloud Telephony: 

Cost Efficiencies

As cloud-based solutions are subscription primarily based, organizations only pay a nice, smooth to control monthly fee for the range of users that they need, supporting them with spreading fees. What’s greater, cloud telephony answers also require appreciably less upfront capital expenditure on server hardware and (virtual personal network) VPN infrastructures, greatly decreasing a purchase selections impact on the commercial enterprise cash flow.

In addition to this, as cloud telephony helps corporations in significantly reducing the complexity of their IT environments, extra ongoing fee savings may be realized by way of minimizing your IT branch’s time spent managing your phone device and freeing up your IT resources to awareness on other business priorities.


A cloud phone system can grow or shrink as business conditions warrant. Whether your colleagues are located in a single building or scattered across the country, hosted VoIP makes it possible for everyone in your organization to operate on a single communication system. You can have one business number with multiple extensions and departments – all configurable from a computer or mobile device.


As a result of this cloud telephony puts you in complete control of your phone system and is provided with an extensive range of call handling and management features, all operated through an easy-to-use web interface. You can record inbound or outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details.

Greater Scalability

Businesses are particularly attracted to cloud solutions thanks to the scalability that they offer. Cloud telephony solutions are no different, providing companies with the ability to grow their system in-line with business growth.  What’s more, all your system users do not need to be in the same office as cloud-based solutions help break down geographical barriers. Which offers additional business success benefits, i.e. increasing geographical reach and presence.

Reliability and Security

Unexpected events such as snow, floods or strikes won’t disrupt your business. Because cloud telephony sits in the “cloud”, the service provides business continuity features. That allows your organization to carry on making and taking calls with the confidence that your business is using. The most reliable telephone system available.

Call Center Services

Virtual Receptionist: Make calls using Cloud Telephony Solution

What is a Virtual Receptionist?

A virtual receptionist is totally cloud-based IVR system which routes all of the users/customer calls to the right branch. It stays available to your clients 24*7 and it also consequently caters to the desires of the customers even after office hours.

A virtual receptionist works on cloud and your business communication completely depends on cloud telephony system. You can manage all your enterprise calls round the clock. Record those call to keep a superior consumer experience and provider. You can connect to callers whenever and every time they make a call. Hence virtual receptionist is the best service nowadays because they provide 24 * 7 Services to the customers.

Benefits of using virtual Receptionist

Welcome Greetings: –

You can use a customized welcome message with a human touch for your clients using Virtual Receptionist. It will give a great experience to your customers.

Never Miss Any Lead: –

You will get real-time notification of all the calls which are missed, through Emails. It makes sure that you never miss any call from your customers.

Multiple Extensions: –

It uses a feature of multiple extensions on a single IVR number based on department wise staff to attend calls. IVR improves your business & customer satisfaction.

Intelligent Call Routing: –

You can create your path to migrate customers according to the departments. You can also let your incoming caller be at ease and follow an accurate path.

Call Recording: –

You get an option to track your all calls for monitor and quality purpose. It may help you to increase efficiency to your business.

Real-Time Reporting

You can easily get a complete report of all calls in the web-based control panel for detailed analysis of IVR. And you can also track your statistics & reports in real time.

Telcob – affordable Virtual Office Solutions

Telcob helps Indian businesses to present a professional image to the world. Receptionist in Telcob sees that all your calls are answered promptly by its toll-free team.Its friendly receptionists are experienced professionals who handle every call with the utmost competence according to your specific instructions. Telcob’s toll-free service will help you stay securely connected by personally transferring your calls to your staff or instantly delivering your messages via a toll-free number or SMS.

It’s having other features like Geo reporting, Number choices, Music on hold and Real-time reporting and so on. Hence Telcob is one of the best in providing Virtual Receptionist Service.

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