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Why Telnxo is Best Virtual Receptionist Services Provider

What is Virtual Receptionist?

The definition of a virtual receptionist is an outsourced call handling operative trained to manage your calls exactly as an in-house member of staff would, but from another office.

We define a virtual receptionist as a highly-skilled telephone agent trained in a full range of receptionist skills including message taking, switchboard call forwarding or call patching, diary management, order taking, emergency call response and much more.

Modern virtual receptionists are usually based in a call center or contact center and work in a team of operatives who treat their role as a profession, appreciating the vital first impression it plays in the public face and reputation of a business. Business clients rarely select virtual receptionists who work alone or from home due to their inability to answer more than one call at once, or provide guaranteed, break-free receptionist cover throughout the working day and at weekends.

Call center virtual receptionists are regularly and thoroughly trained in advanced call handling techniques such as coping with emotionally distressed callers, handling angry callers and communicating with callers who have a hearing or speech impediment.

Latest call handling technology facilitates the transfer of calls from your existing telephone number or telephone line out to the call center virtual receptionist without any indication to the caller. The result is completely seamless, to your customer our virtual receptionist appears to be sitting in your office, with access to all the information your own employee would have, and able to handle any inquiry you wish them to be trained in.

How Telnxo helps You…..

A virtual receptionist works remotely in a call center, home office, or similar space. There are many services to choose from. Service hours and availability, additional features and support, as well as pricing varies across competitors. Once you choose a service provider, they typically generate a phone number for you. After that phone number has been generated, the service provider will then request that you forward your current calls to the new number. This way, existing customers that have your old number, or call your cell phone, will be routed to your new receptionist service.

Why choose Telnxo as a Best Virtual Receptionist Services Provider?

The customer service department is typically the first line of contact a customer has with a business. Unfortunately, small businesses aren’t usually able to afford full-time receptionists and customer service reps. This is where a virtual receptionist comes into play. A virtual and secure phone system for business can be a cost-effective way for small businesses and startups to get access to better customer service without breaking the bank.

Telnxo provides the best Virtual Receptionist Services in India. It provides the best solution for Startup Businesses who don’t have a big budget. It answers every call live and never let your callers go automatically to voicemail. You can forward your existing phone number to us or take advantage of your free assigned local phone number you’ll get at signup. You can use both numbers in your business contact details if you’d like.

Features of Telnxo Virtual Receptionist

  • Welcome Greetings:- Use customized welcome message with a human touch for your clients. It will give a great experience to your customers.
  • Never Miss Any Lead:- You will get real-time notification of all the calls which missed, through Emails. We make sure you never miss any call.
  • Multiple Extensions:- We provide multiple extensions on a single IVR number based on department wise staff to attend calls. IVR improves your business & customer satisfaction.
  • Call Recording:- Track your all calls for monitor and quality purpose. it may help you to increase efficiency in your business.

Telnxo Provide Live Phone Answering service

  • Calls are answered in your business name
  • Calls are answered by a real human operator based in Australia
  • Capture more calls and give your sales a boost
  • Turn the service on during certain hours of the day
  • Monitor your usage of the service
  • You get a number of calls included each month, and excess calls are charged according to your plan – the length of the call does not increase the cost
  • Quick and simple to set up
  • Works with your existing receptionist or as a standalone service to help you answer more calls

Advanced Call Screening

You can say goodbye to intrusive calls from sales people and telemarketers! Your virtual receptionist is adept in the art of call screening in a professional and friendly way with Telnxo. Your virtual receptionist will first take down information from the caller and then give you the details of the call and ask if you’d like them to transfer the call to you.

Telnxo is the best-in-class Cloud Telephony Solution. So with Telnxo live virtual receptionist handling, you can connect with Telnxo Service for 24×7. And you are not missing any business opportunity So that all your customers are taken care of.

How much does it cost?

Pricing is affordable and starts from $29 per month (plus GST) with 20 calls included. Each additional call then incurs a charge depending on your plan, with the $29 plan charging extra calls at $1.50 per call. For more information about costs, refer to our Recommended Services below.

Cloud Telephony, Virtual Receptionist

5 Ways by which Cloud Telephony can improve your Business

Cloud telephony plays an important role in building business needs and demands emerging business trends for business and startups. When you have a business that easily connects to all your customers. And users that are using your product. It becomes easy for you to connect to the world. Hence cloud telephony is emerging as a major enabler of new business trends for both established businesses and start-ups.

5 Ways by which Cloud Telephony can improve your Business

Give detailed call analytics

When you are dealing your customers on a call, it sometimes happens. That you may often forget some useful information said on a phone call. Using cloud telephony, it provides useful and accurate information on every call and SMS sent or received. This data being provided is very accurate to which company can make out issues. Like call volumes, the time taken while in the call, the number of missed call etc.  

Easy Customer Support

Customers are an integral part of every business, but fielding customer calls can be overwhelming. They come from multiple locations, they need your executives solving different issues, they run over-time, missed calls are beeping forever and, worst of all, they need your executives glued to their seats. Hence Cloud telephony makes call management infinitely easy with the ability to receive multiple calls in parallel, record calls to analyze issues, track time and route calls.

Customized call flow

Cloud telephony makes it easy for you to greet your customers in a friendly way. Which makes it easy to be available to your customers according to the seasons, special time, and any special days. The fancy voice behind the call makes it even more appealing to your customers which add an advantage to your brand. Even the calls that are assured privacy that the customers and executives can talk to each other without knowing each other’s numbers.

 Helps In Expansion Plans

Every business wants to scale up, but this does not happen without happy customers. Switching to cloud telephony systems makes it lighter and faster to care for your customers. With rich features that come for a fraction of a cost of the traditional system, scaling up suddenly looks less daunting. The biggest advantage that comes with cloud telephony is that scaling does not have to include costs on additional infrastructure or manually adding systems. Cloud telephony allows the addition/deletion/modification of users. Through a few mouse clicks and allows the freedom to make more calls and reach more people. Of course, the cost is only reflective of the usage.

Supports Remote Working

Cloud telephony inherently supports today’s remote and flexible work culture. And allows employees to take calls from their own mobile devices. Many businesses today operate from multiple locations and cloud telephony makes it easy to allow employees to work. Wherever they are Customer support, previously seen as a function tethered to a desk and a telephone. Can now happen from anywhere, without compromising on the quality of their work.

Cloud Telephony, Virtual Receptionist

Top 5 Business Benefits of Cloud Telephony

Cloud Telephony improves communication and collaboration by giving you more options than standard phone systems. From interactive voice response (IVR) customization and call recording to conference calling and automated call distribution, it provides you the tools you need to make working practices more efficient.

Some Business benefits of Cloud Telephony: 

Cost Efficiencies

As cloud-based solutions are subscription primarily based, organizations only pay a nice, smooth to control monthly fee for the range of users that they need, supporting them with spreading fees. What’s greater, cloud telephony answers also require appreciably less upfront capital expenditure on server hardware and (virtual personal network) VPN infrastructures, greatly decreasing a purchase selections impact on the commercial enterprise cash flow.

In addition to this, as cloud telephony helps corporations in significantly reducing the complexity of their IT environments, extra ongoing fee savings may be realized by way of minimizing your IT branch’s time spent managing your phone device and freeing up your IT resources to awareness on other business priorities.


A cloud phone system can grow or shrink as business conditions warrant. Whether your colleagues are located in a single building or scattered across the country, hosted VoIP makes it possible for everyone in your organization to operate on a single communication system. You can have one business number with multiple extensions and departments – all configurable from a computer or mobile device.


As a result of this cloud telephony puts you in complete control of your phone system and is provided with an extensive range of call handling and management features, all operated through an easy-to-use web interface. You can record inbound or outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details.

Greater Scalability

Businesses are particularly attracted to cloud solutions thanks to the scalability that they offer. Cloud telephony solutions are no different, providing companies with the ability to grow their system in-line with business growth.  What’s more, all your system users do not need to be in the same office as cloud-based solutions help break down geographical barriers. Which offers additional business success benefits, i.e. increasing geographical reach and presence.

Reliability and Security

Unexpected events such as snow, floods or strikes won’t disrupt your business. Because cloud telephony sits in the “cloud”, the service provides business continuity features. That allows your organization to carry on making and taking calls with the confidence that your business is using. The most reliable telephone system available.

Cloud Telephony, Mobile Marketing, Virtual Receptionist

Benefits Of Cloud Telephony For Business

In this digital era, Cloud seems to be all the rage these days and understandably so. There is no doubt that cloud-based solution delivers numerous benefits to businesses of all sizes. Cloud Telephony offers a wide range of benefits that could meet the growing demands and needs of businesses. 

Cloud telephony helps you receive and make phone calls and SMS from anywhere, at any place and at any-time without any wires or upfront set up costs on equipment. 

Let’s take a Look at Cloud Telephony Benefits For Business


Unlike an on-premise VoIP phone system solution, cloud telephony does not require any additional onsite hardware or virtualization infrastructure. By eliminating these infrastructure requirements, telephony systems are simplified, freeing up IT administrators to focus on other task or projects.

Furthermore, not needing any hardware also greatly simplifies your phone system’s initial setup and deployment.

In fact, by choosing a top of the range cloud-based telephony solution such as Moby-Dick which offers businesses a fully integrated softphone, companies can even do away with their desktop phones and get their team communicating immediately.

Reduced Cost

As cloud-based solutions are subscription based, companies only pay a nice, easy to manage monthly fee for the number of users that they need, supporting them with spreading costs. Cloud Telephony helps you reduce the costs without reducing quality. It eliminates the costs of expensive ISDN/PSTN, mobile, and landline calls by providing free calls.

Thereby you can also remove the maintenance costs, SIP Trunks, IT overheads and so on. Hence You can manage your communication at a fixed monthly cost, that too within your budget. Cloud Telephony is the solution for all communication systems in a business that can bring you great ROI.

Greater Scalability

Cloud telephony solutions are no different, providing companies with the ability to grow their system in-line with business growth. Adding new users and new extensions could not be simpler and new devices can be provisioned with a matter of minutes. If your businesses have moved on to Cloud Telephony, you do not have to invest today for tomorrow. Modern systems are efficiently scalable to meet any future growth in an organization. You can add new and new users, ring groups and auto attendants to the system.


However, by switching to a cloud solution, all your telephony services will still be accessible to remote employees, branch offices and even your office based team will be able to continue working from home while your central office is out of commission. 

An often overlooked business benefit of cloud telephony is that such solutions provide businesses with an additional layer of redundancy. Such as power cuts and strikes or worse a natural disaster such as a storm or fire. Hence Cloud Telephony services are redundant and because of that it is beneficial for business.

Continuously updated

Hosting your communication in the cloud never leaves your service outdated. With a quality hosted solution, every new innovation in technology will be updated on your respective communication system. You can face the digital world more confidently by moving your communication system to the cloud.

Call Center Services

Virtual Receptionist: Make calls using Cloud Telephony Solution

What is a Virtual Receptionist?

A virtual receptionist is totally cloud-based IVR system which routes all of the users/customer calls to the right branch. It stays available to your clients 24*7 and it also consequently caters to the desires of the customers even after office hours.

A virtual receptionist works on cloud and your business communication completely depends on cloud telephony system. You can manage all your enterprise calls round the clock. Record those call to keep a superior consumer experience and provider. You can connect to callers whenever and every time they make a call. Hence virtual receptionist is the best service nowadays because they provide 24 * 7 Services to the customers.

Benefits of using virtual Receptionist

Welcome Greetings: –

You can use a customized welcome message with a human touch for your clients using Virtual Receptionist. It will give a great experience to your customers.

Never Miss Any Lead: –

You will get real-time notification of all the calls which are missed, through Emails. It makes sure that you never miss any call from your customers.

Multiple Extensions: –

It uses a feature of multiple extensions on a single IVR number based on department wise staff to attend calls. IVR improves your business & customer satisfaction.

Intelligent Call Routing: –

You can create your path to migrate customers according to the departments. You can also let your incoming caller be at ease and follow an accurate path.

Call Recording: –

You get an option to track your all calls for monitor and quality purpose. It may help you to increase efficiency to your business.

Real-Time Reporting

You can easily get a complete report of all calls in the web-based control panel for detailed analysis of IVR. And you can also track your statistics & reports in real time.

Telcob – affordable Virtual Office Solutions

Telcob helps Indian businesses to present a professional image to the world. Receptionist in Telcob sees that all your calls are answered promptly by its toll-free team.Its friendly receptionists are experienced professionals who handle every call with the utmost competence according to your specific instructions. Telcob’s toll-free service will help you stay securely connected by personally transferring your calls to your staff or instantly delivering your messages via a toll-free number or SMS.

It’s having other features like Geo reporting, Number choices, Music on hold and Real-time reporting and so on. Hence Telcob is one of the best in providing Virtual Receptionist Service.

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