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toll free number

Virtual Receptionist

Great Virtual Receptionist Tips

June 21, 2018

Great Virtual Receptionist Tips

For any business that truly values efficiency, it is a no-brainer to have an IVR virtual receptionist.  This is why an increasing number of companies are relying on this type of automated phone attendant system for greeting callers, asking and answering questions, and routing individuals to the right department or agent.  However, the virtual receptionist is not all the same. Just ask any customer who has found themselves stuck on hold for long stretches at a time.  The following are some useful tips to help you take your virtual receptionist. To the next level to provide your customers with a great first impression and leave them with a positive experience.

First Record A Real Person’s Voice And Then Re-Record It

Great Virtual Receptionist Tips

One thing about IVRs that annoys many callers is that they feel as if they are speaking with a robot.  One of the most common criticisms made about virtual receptionist is that people want to be able to speak to a real person.  Having a live agent for answering the phone isn’t always possible. So until a caller is able to speak with a real human, make sure that the experience that they have is as close to being human as possible.  Use your own voice to record all of your menu options.  Then listen to your menu and be sure to re-record any of the parts. That is hard to understand, awkward or seem forced.  Don’t rush through this part.  It is the very first thing that a caller hears when reaching your business, so you want to make sure that you leave a good first impression.

Pay Close Attention To How You Word Your Menu Options

Great Virtual Receptionist Tips

Just like all conversations between an agent and a customer, the responses you set up to use on your virtual receptions should always be professional and courteous.  To take an obvious example: if you are selecting a response for when your IVR needs. The caller to repeat what he just said, don’t have it say “What?” That can sound rude. Instead use something like, “I’m sorry, I didn’t hear what you said.  Can you repeat that please?”  Even when a machine is doing all of the talking, manners are still very important.

Keep Things Simple  

Callers want the same thing that you do, which is to be routed to the right individual as soon as possible. When there are too many menu options, your customers might feel like they are wandering through a maze that never ends.  Make sure that your menu options are kept simple, and have a few steps as possible from start to finish.

Fix Loops

Great Virtual Receptionist Tips

Many of today’s IVR systems offer touchtone versus speech recognition options.  Just make sure with speech recognition that your IVR doesn’t pick up background noise and think it is the caller’s voice (virtual receptionist).  That can result in looping and frustrate the caller.

Pay Close Attention To Benchmarks

According to a recent study, the average hold time across businesses of all different sizes is 56 seconds.  When you are trying to gauge how well you are serving your customers. And how fast you are at attending to their needs then benchmarks do matter.  To determine how well you stack up against benchmarks.  It can help you figure out what you need to do to improve your phone system.

Remember To Say Thank You

Great Virtual Receptionist Tips

We previously emphasized manners, and this relates to that, but there is another reason for why it also stands on its own.  Customers can get testy when they are on hold, so it is up to you to make sure that they know that their patience and business is appreciated.  Just simply saying thank you can go a long way.

Toll Free Number

Toll free number : Should you have it

June 18, 2018

Best Toll Free Number Provider India

Recently, nearly every telephone company has begun offering toll free number with no set-up fee or monthly charge to the owner. A business can offer toll free service to customers and pay nothing except the actual cost of each call. (Some telephone companies have a monthly minimum, however.)

Providing toll free number  service to customers and potential customers certainly has its benefits, but there are also a few drawbacks.

Pro: 

When you place an ad (whether print, Yellow Pages, radio or TV),offering a toll free number makes it easy for the customer to pick up the phone and call you long-distance at no charge to themselves. This allows you (the business they are calling) to take advantage of the “spontaneity effect.” Many customers either will respond immediately to an ad, or tell themselves that they will “get to it later.” Later seldom comes, of course, and they never end up calling you. In this respect, a toll free number can reduce one of the barriers preventing a customer from spontaneously picking up the phone. This can increase your business.

Con: 

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Some companies have found that using a toll free number in an advertisement may produce more calls, but may reduce the “quality” of each call. Stated another way, allowing potential customers to contact a toll free number may reduce the dollar amount of sales generated on a “per-call basis”. Most direct research has shown that when ads included only regular telephone numbers. For which potential customers would have to pay. For the long-distance call themselves, a higher dollar return per call is generated. This is probably because people are more likely to simply pick up the phone. For a quick chat or to ask an idle question if they don’t have to pay for the call.

Pro: 

If you have a business that benefits from ongoing relationships with customers (meaning that such a relationship produces repeat sales). A toll free number may make it more attractive for customers to keep in touch with you.

Con: 

Best Toll Free Number Provider India

In some instances there may be cost disadvantages from making toll free calling available to your customers. Some business owners feel that. “If a customer is going to call, they’ll call whether it’s toll-free or not”.  This is especially true if many of the calls from ongoing customers are not sales related. If a customer can use a toll-free number anytime that he or she wants a little information. A business may receive a lot of calls that eat up employee time. (This is why many computer and electronic companies, for example, offer toll-free numbers for sales but not for technical support.)

Every business and every industry is different. So a business owner will need to weigh the overall advantages and disadvantages of. Offering toll free number both to potential customers and ongoing established customers.

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Toll free number : Evaluating the Area Code Choices

June 17, 2018

Best Toll Free Number Providers India

There is no disputing the considerable benefit a toll free number can offer your small business. Even if it is an illusion, you can communicate the image of being a larger and more national company while encouraging your clients to contact you without hesitation.

As if these weren’t reasons enough, the ability for you to forward these calls to your existing devices means you can be in touch without necessarily needing a dedicated receptionist.

Toll free number

Best Toll Free Number Providers India

With the question of whether your business should get a toll free number is so easily answered, the next consideration is more difficult: which area code do you choose?

There is no doubt that the 1-800 area code is the most recognized, but what about the others? 1-888, 1877, 1-866 and 1-855 all offer the same features and advantages for your business but what kind of marketing message are they sending? 1-800 numbers suggest you established and rooted, but at what cost? Because these numbers have around for over 50 years. They are more difficult to get and have all used and re-used by numerous organizations. This overlap may mean unwanted calls or unwelcome associations.

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With all of those things said, perhaps your company is progressive. And cutting edge and may benefit from appearing ‘new on the scene’ and fresh? This may mean that a new toll free area code. Such as 1-855 can be part of your overall brand as you establish yourself.

There are other considerations too many organizations choose toll free number for use with their toll free identities. This 1-855-our-name approach may offer that easy to remember advantage that trumps a less familiar area code.

As with many branding and marketing choices, your mileage may vary. Before you decide, identify the types of people who are most likely. To take advantage of your toll free number and proceed from there.

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Toll free number : Benefits and FAQs

June 16, 2018

Best Toll Free Number Providers

Variety of toll free number so customers can phone your business free of charge. You can choose the instantly recognizable 800 number prefix or choose from 888, 877, 866, 855, and 844 numbers. You can also create a custom toll free number to reinforce your company branding. 

Numbers are competitively priced, so you can use them for all of your business needs. Minute bundles range from 1,000 to 100,000 minute sets to satisfy even the highest-volume users. Additional minutes are available for automatic purchase.

Benefits of toll free number:

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Hassle-free number transfers and affordable options.

  • Seamlessly and quickly transfer your existing toll free number from other providers.
  • Available with every edition, toll free number is competitively priced. So you can have dedicated 800 or vanity numbers for different business or marketing needs.
  • Toll free minutes come in bundles, with packages that can accommodate every budget. If you exceed your bundle limit, you can purchase additional minutes to eliminate service interruptions.

Enhance your company’s visibility with custom vanity 800 numbers.

Best Toll Free Number Providers

  • Choose a unique phone number from large inventory or create your own custom vanity 1-800 number.
  • Reinforce brand recognition with 800-number services. Make it easier for prospects and customers to remember your company phone number (toll free number).
  • So it Increases marketing effectiveness by adding an easy-to-recall vanity 1-800 number on billboards and online advertising.
  • Your toll free number can use for both voice calls and fax.

Deliver exceptional service.

  • Gain national reach with 800 numbers (Toll free number) to instantly expand your business with minimal additional overhead.
  • Reduce sales barriers by offering toll free service prospects and customers can call your company from anywhere in North America without incurring toll charges.
  • Assign a dedicated 800 number for the duration of a marketing campaign, so target customers can reach you directly and you can better track campaign success.
  • Never miss an important customer call. You can route calls to your numbers anywhere in the world at any time. When you’re traveling, you can set answering rules to send calls to your smartphone, any office location, or even several devices at once.

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Toll-free numbers FAQs:

Can I make international calls from my toll-free number?

  • Yes, you can make calls to anywhere in the world. You can also forward your calls to any international number.
  • Callers located outside of North America cannot call you using your toll free number.

Will I be charged if I use this number as my caller ID when making outgoing calls?

 

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Top Toll free number Benefits That You Are Unaware About

June 15, 2018

Toll free number Benefits

It takes a lot of efforts to brand your product or service. But, with the right strategies, it can be made easier. For instance, have you ever tried to use toll free number.

As a businessman, you should know, what is the importance of a Toll Free number. 

Research shows a Toll Free number can improve the image of business drastically. These numbers allow your customer to contact you, without any charge and also encourage the customer to call you and ask any of their queries. These numbers have a lot of benefits. If you are dealing with customers on a daily basis then Toll Free number is the best option you can have. It also provides the best service to your customers by allowing them to call you for free no matter where they are located.

 

A toll free number is very valuable and a great marketing tool which can improve sales by 30%. It gives your business a global presence and helps in branding.

Some Amazing uses of toll free number:

Toll free number Benefits

It is Portable at any Location

 

Toll Free number is easily portable. With a Toll Free number, location doesn’t matter. You can easily relocate to anywhere you want and can be reachable by the same regardless of where you are located, simply by forwarding your calls to your cell-phones, or any other devices.

Easy to reach your Customers

86% of consumers believe an 1800 number connotes a quality product and customers are more likely to trust a business that has an 1800 number. Your customers are very important for your business and it is also very necessary to take care of them at every stage by being available to them conveniently and by giving them a facility with a Toll free number. They can able to call you from anywhere at any time and it won’t cost them extravagant.

Pay for what you Use

Toll free number Benefits

Well, this is the best thing everyone wants to do! When someone says “you just have to pay for the thing you use” makes our day!! We just want our money to be utilized in the best possible way.

Increase Productivity of Business

This helps your business to achieve its target by increasing productivity. You know, when a client adds an 1800 number to their advertisements, they increase their response rates by 30%. These Toll Free number increase the productivity of your business and also create a more memorable impression for you.

Helps in maintaining a Professional image for your Company

These numbers are a great platform to improve the professional image of your company. It also adds credibility and builds customer satisfaction. Small and large company owners around the country know that providing their customers with a professional image is the key to enjoying long-term success. This is a better and easy way to make your business grow more.

 

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Importance of getting a new memorable Toll free number

June 13, 2018

New Memorable Toll Free Number Importance

Easy to remember Vanity telephone numbers (toll free number) are considered amazing marketing tools in the business world. They have proven to have the capability to get a higher response rate from customers. The only problem is how to make your vanity number memorable enough. Frequent exposure can make it memorable, but aside from this, you should know the conventional ways to make it easy to be remembered.

A toll free number could be your business saver since it functions as the means of communication between you and your customers.  This is the reason why you need to make it as memorable as possible. You do not want your customers to get frustrated while trying to contact you.

Here are the top reasons why you should do your best to make your toll free number as creative and memorable as possible.

New Memorable Toll Free Number Importance

Increased Feedback From Advertising Platforms

Memorable toll free number could get your ads featured over others. Remember, competition is tight in the business world. You need to know your competitive edge over others in order to get your business going. One way of doing that is by creating an easy to remember vanity number.

Maximized ROI

Most business owners are usually monitoring their ROI, or return on investment. Your marketing campaign should have your toll free number on its list in order to boost your return on investment. If it is memorable, you will get more attention in an instant, and will, therefore, be able to bring in more business.

New Memorable Toll Free Number Importance

Versatile Tool for your Marketing Campaign

Business owners will surely invest in the marketing campaign. Vanity numbers (toll free number) are a handy marketing tool that does not burden you with their cost. You simply need to post it in your ads and wait for the response of the customers.

Tool for Expanding your Network

If you would like your network to expand, you could make use of a premium vanity number. So make it as memorable as possible. Your customers can refer you easily to their friends or families. If the number is easy to remember, it is easier to transmit across platforms.

Means of Recognizing Your Brand

New Memorable Toll Free Number Importance

All business owners aim to have their brands recognized, especially in very competitive industries. If you have a good toll free number, it can serve as your business identity. It will be easier for you to get recognized in your industry. If you would like to have an effective reinforcement for your promotions, start by improving your vanity number.

Keeps Your Lead

Of course, you might already have your own leads and loyal customers. Having a memorable toll free numbers helps you to keep them. This is also a sort of psychological approach. If they have already memorized your number by heart, there is only a remote possibility that they will transfer to one of your competitors since they would need to adapt again to a new set of products and services.

Competitive Edge in the Market

If you have been in business for quite some time already, you know what this means. You need to be ahead of the others by making your vanity number (toll free number) really impressive. It should leave an impact on customers who see it. One creative way of doing this is by including the main product in your number.

Track and Record Your Sales Calls

New Memorable Toll Free Number Importance

This is an amazing feature of vanity phone numbers (toll free number). Users can easily monitor incoming calls that have recorded. You can also access the record through email and download it as well. With this feature, you can measure your sales by keeping track of the calls.

Marketing Tool for Less

Promoting your products and services can be costly. Of course, you need to spend on the materials that you will use. Business owners should always invest in it since it is inevitable in businesses. Compared with other materials, toll free number are so versatile and economical. You just need to post them in your ads and let people see them. You also have every right to put them anywhere on your website for free. Getting a vanity number is an easy task since the price is very affordable.

Exclusively Yours

New Memorable Toll Free Number Importance

If you have registered your own toll free number, then you are the sole owner of it. No one can claim since it has already been registered under your name. This exclusivity makes it possible for business owners to gain recognition in their specific industry.

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Toll free number vs Local number

May 14, 2018

Communication is the foundation of any successful business and Telephony communication still plays a key role among all. Though website widgets, social media channels, and VoIP are good customer communication platforms business phone system plays an unbeatable role in terms of reach, access, and reliability (toll free number).

The main cause of communication in any business is to provide an easy and result oriented channel of communication to their customer. Wherein customer does not need to give a second thought before reaching out to your business.

Why You Need a Local Number Over Toll free number?

Choosing a business phone system between the local number and toll free number depends on your business purpose and necessities. Different aspects of both toll free number and local number can be considered. By analyzing two factors, one is customer needs and the other is business geography.

Firstly, let us know more about the local number and toll-free numbers.

  • Local Numbers: These number helps businesses to build a local area presence and it becomes easier to reach out to local customers. It basically helps a organization to establish a brand name among local customers. The local phone number also helps marketing team during business campaigns and also to generate business leads.
  • Toll Free Number: It is mandatory to have a local number for business, but it is equally vital to break boundaries building an international and national presence. Toll free number is most efficient to reach out to the international/national customers in a very productive manner with low cost catchy and easy numbers.

Why It’s Important to have Business Phone System?

When you just start any business, everything seems easy. Fall deep into it makes you realize how challenging the journey is. Hassel free communication with your customer and understanding the need is the key factor for the success of any business and a business phone system is certainly a solution.

It is important to create a rapport between the customer and organization (toll free number). This connection helps you to understand the needs of a customer. And then you can customize and provide your business services accordingly.

In the same way, it is necessary to have a genuine phone number. Which makes your customers feel secure while making a purchase or trying to resolve any query. As it is the convenient and easiest mode of communication.

 

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Toll free number : Business phone number availability

May 13, 2018

Your phone number can say a lot about your business before a first time caller even dials it (toll free number). It’s the original link that connects you with your leads, prospects, and customers in a tangible way.

Some people think they have no control over their business phone numbers. But the process of selecting a phone number is designed to give you choices about the location, pattern, and presentation of your organization’s primary line.

Phone Numbers Provisioned

Phone numbers are equally available to all providers; no carrier gets special access to the FCC’s pool of available numbers. If a phone service doesn’t offer certain available numbers, such as those with toll free area codes, it’s usually because of financial or logistical reasons. Some providers provide phone number availability lists to see if your desired phone number combination is available with that service.

VoIP providers allow you to purchase, register, and provision phone numbers for your organization. In some cases, you can complete the entire provisioning process online, without any help from customer support.

Toll Free and Vanity Numbers

You can also register toll free and vanity numbers with a business VoIP phone system. Toll free number allows a caller to contact a business without incurring charges. Toll free number is popular with businesses because they remove the cost impediment of calling. However, your business will be responsible for picking up the associated costs.

There are six toll free codes in the United States: 800, 888, 877, 866, 855 and 844. Toll free number can be linked to your business or personal phone lines. “Vanity” numbers are toll free number that spell words, acronyms, names, or other spellings (e.g. 1-800-NEW-BEDS). Some providers do not offer the ubiquitous 800 code. If you’re set on a 1-800 number, you should contact your provider to see if this range is available.

Registering a toll free number varies by provider. You can usually register toll free number without any interaction with the phone company. But vanity numbers typically require paperwork and additional authorization before you can use them. Consult with your VoIP provider for more detailed instructions on how to acquire toll free and vanity numbers.

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Toll free number : We’re here to hear You 1800 Toll free number

May 12, 2018

What’s the method you have chosen to move your business up? Email? Sms? or something else? Let me tell you all these things are in vain without your customers. If you don’t have customers then for whom and with whom you will do your business. You must have read a lot of stuff to enhance the business but let me tell you the one and only milestone of your business is your customer (toll free number).

Business enhancement can be done using a lot of strategies but they are really applicable only and only when you have a queue of clients otherwise all the strategies are none more than a white elephant.

Do what you do so well that they will want to see again and bring their friends.

 How Toll Free Number Helping in Binding You With your Customers

Toll Free number is the best way to say your customers that “We are here to hear you.”At any moment a bad experienced customer can snatch your some more customers from your hand. So, providing customers the best experience is the only tool to enhance your business.

82% of consumers have stopped doing business with a company because of bad customer service.

Toll Free number is also helpful in understanding your customers and also help in helping your customer to clear out their short queries so that you can concentrate on more important stuff for your business.

Studies show that people respond 30% more to an advertisement with a toll free number.

The filler of your business – Your Toll Free Number

Toll Free number is no doubt act as the filler of your business. Being a customer when I get attached with any company the first attempt of mine is visiting the company’s website and then calling the 1800-xxx-xxxx number so as I can better understand them. So that every normal customer does, selecting the magical 1800 number dialing it for each big or tiny queries.

And the most attractive part of the Toll Free Number is it’s “Free”. Are you willing to receive each and every call from your customer asking for the tiny queries? Obviously, no one has that much of patience. So just allow your toll free number to entertain those queries.

Why Toll Free Number???

There are various reasons that why one businessman should go for Toll Free numbers to represent his company like: It will become the cheapest virtual receptionist of your company.

It will diminish the call or customer volume for your business desk and will also free up the volume from your website.

In short and sweet we can say that Toll free number will drive the excess traffic away from your business so that you can save your money and resources and can concentrate on much more important stuff.

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Toll free number : 5 No’s When Marketing with Custom phone number

May 12, 2018

A custom phone number is also known as a custom toll free number or vanity number can be an excellent way to grow awareness for your business and bring in new customers.  However, the effectiveness of a custom number can depend greatly on which number you choose and how well you use it.

Here are a few specific “no-no’s” that every business should avoid:

1. DON’T underestimate the importance of word choice (toll free number).

Toll free number has been proven as an effective business tool because they simplify the way customers contact you. By creating an easy to remember “phrase” or vanity phone number for your custom phone number, your business can increase its accessibility.

Why do custom phrases work? Standard telephone numbers are difficult to remember. Your business number is just a random series of seven digits, and typically, customers can only use the number if they have it stored somewhere, like on a business card. Very few people will actually memorize this type of number. Consider using the name of your company or tagline as your custom toll free number to drive brand recognition.

2. DON’T use “hybrid” custom phone numbers.

You’ve probably seen “hybrid” custom 1-800 numbers (toll free number) that mix letters with numbers, like 1-800-984-DOGS. These are a big no-no when marketing with a custom phone number. It completely defeats the purpose. Don’t make customers remember random numbers and only use letters after the “1-800” part of your custom phone number. One of the most famous real-life examples is 1-800-FLOWERS.

3. DON’T forget to set marketing goals.

When you’re setting up a toll free number for your business, set marketing goals that you want to achieve with the new number. Possible goals may include:

  • Standing out from your competition
  • Increasing phone sales
  • Generating more leads
  • Increasing brand loyalty

Once you’ve identified how your custom phone number will best benefit your business, develop a marketing strategy accordingly. Define measurable KPIs and implement methods for tracking them. This will help you decide how well your marketing efforts are working, and where you can make adjustments to improve your results.

4. DON’T use the custom phone number sparingly.

Plaster your custom local or toll free number everywhere you can. It should become a cornerstone of your brand. From print ads to radio to your website, use your customer phone number in every piece of advertising you have at your disposal:

  • Website
  • Social media profiles
  • Business cards
  • Brochures
  • Custom pens, notepads, etc.
  • Billboards
  • Radio/TV/YouTube ads
  • Magazine or newspaper ads
  • Directories

By including your custom phone number on all marketing collateral, you can ensure a consistent message and generate more leads.

5. DON’T forget to track results.

Upon implementing your strategy for marketing a toll free number, make it a point to regularly check the results. You may experience a boost in sales calls, but without effectively tracking leads and verifying their source, you cannot be sure that your new custom phone number is the cause. Always set aside time to track results.

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